Refund policy

Refund & Return Policy

At Urban Souk, customer satisfaction is our priority.

Returns

  • Returns are accepted within 7 days of delivery.
  • Items must be unused, unopened, and in original packaging.

Non-Returnable Items

  • Used products
  • Opened perfumes or beauty products
  • Customized items
  • Clearance sale items

Refund Process

Once your return is received and inspected, we will notify you regarding approval of your refund.

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged or incorrect.

Damaged or Wrong Items

If you receive a damaged or incorrect product, contact us within 48 hours of delivery.

Email: urbansouk@gmail.com